Do you need help?
Thanks for attending our conference! We’re here to help you, but we’re also a very small team and Customer Support can get pretty overwhelming when thousands of people are attending an epic online event like this.
Before sending us an email, please review the following Frequently Asked Questions.
If your question is not answered, please send us an email to email@example.com.
Lucie & Team
Frequently asked questions
I placed my order, but have not received a confirmation email with information about how to access my purchase. Is there a delay?
Sorry about that! Our system automatically generates a confirmation email and immediately sends it. There are a few common issues:
- You use Gmail and the email has landed in your ‘Promotions’ tab.
- The email somehow landed in your Junk or Spam folder.
- You used a different email address than the one you registered with for the free pass when you placed your order, you’ll likely find it in that inbox.
- You’ve marked one of our emails as Spam. When this happens, our system is forbidden from sending any email communications to you. No hard feelings!?
If you are still unable to find your confirmation email, please send us an email.
I missed the session and now it won’t let me view it. What’s the deal?
Sorry you missed it! Unfortunately, we must stick to our schedule since we have a lot to cover during a 5-Day period.
Another way to see any missed sessions (or to view those later in the week) is to purchase Montessori Online Conference Premium Pass, where you’ll get immediate access to all the expert sessions plus bonuses. More information
Will I get a certificate for attending the conference?
Yes. We will issue a certificate to those who will buy the Premium Pass. Unfortunately we are not able to issue certificate with the free access. We can not guarantee that our certificates will be accepted by any particular organisation. You have to ask for the certificate after the conference is over.
Can I ask questions to the speakers?
We are trying to organize this. Yes, but only with a Premium Pass. During the conference week you can ask any questions under each video where you need. We will try to get our speakers to answer your questions as soon as possible.
Where will I find the promised bonuses from speakers and partners?
After you buy your Premium Pass, you can find all the bonuses and videos in our membership site. Bonuses, as well as videos, will be available from May 4th.
Can I purchase unique sessions separately?
Unfortunately not. The conference package will always stay "a package" and no videos will be sold separately. Thank you for understanding.